Guest Experience Lead - Hotel Operations

Hotel Management and Consulting, Inc.; Palmdale (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Hourly pay dependent on experience

DailyPay access to earnings

Medical, dental, and vision benefits

Paid time off for full-time employees

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management & Consulting is seeking an experienced Lead Guest Attendant to join our hospitality team. You will help lead operations in the absence of the General Manager, mentor staff, and ensure service standards are consistently exceeded.

This role emphasizes strong teamwork, guest relations, and proactive problem solving. You will coordinate housekeeping, front desk and housekeeping tasks, while supporting sales and marketing initiatives to boost occupancy.

Qualifications

• Minimum of 1 year’s experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Train and provide guidance to staff; lead staff huddles.
• Post checks in PMS and manage weekly labor tracker.
• Monitor guest feedback, follow up, and upsell amenities.
• Assign rooms to housekeeping and assist in inspections.
• Manage inventory, vendor relationships, and communications with guests.
• Assist with in-house guest sales and marketing to boost occupancy.
• Cover shifts to ensure operational continuity.
• Follow property emergency procedures and ensure security of guests and property.
• Other duties as assigned.

Job description

Hotel Management & Consulting is seeking an experienced Lead Guest Attendant to join our hospitality team. You will help lead operations in the absence of the General Manager, mentor staff, and ensure service standards are consistently exceeded.

This role emphasizes strong teamwork, guest relations, and proactive problem solving. You will coordinate housekeeping, front desk and housekeeping tasks, while supporting sales and marketing initiatives to boost occupancy.