Hospitality Operations Lead — Guest Experience

Hilton; Federal Way (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Parental leave

Caregiver support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking an Assistant General Manager to oversee hotel operations, support the General Manager, and drive exceptional guest experiences across multiple departments. This role emphasizes leadership, strategic planning, and adherence to brand standards in a dynamic hotel environment.

The position demands strong operational excellence, a passion for hospitality, and the ability to recruit and develop a high-performing team.

Qualifications

• Experience in hotel operations management.
• Strong budgeting and forecasting abilities.
• Proven leadership and team development skills.

Responsibilities

• Oversee hotel operations: lead daily operations, budgeting, forecasting, strategic planning, service delivery, and compliance with brand standards.
• Lead designated departments across Hotel Operations and Property Operations.
• Ensure high service standards by monitoring guest satisfaction and implementing improvements.

Skills

Leadership

Budgeting

Forecasting

Operational Excellence

Team Development

Job description

Hilton is seeking an Assistant General Manager to oversee hotel operations, support the General Manager, and drive exceptional guest experiences across multiple departments. This role emphasizes leadership, strategic planning, and adherence to brand standards in a dynamic hotel environment.

The position demands strong operational excellence, a passion for hospitality, and the ability to recruit and develop a high-performing team.