Hospitality Operations Leader — Guest Experience & Team Growth

Hotel Management and Consulting, Inc.; Liberty (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily Pay Access

Medical, dental, and vision benefits

Paid time off for full-time employees

Employee Assistance Program

Job summary

Hotel Management and Consulting, Inc. is seeking an Assistant General Manager to lead hotel operations in the General Manager's absence and to develop the team. The role emphasizes guest satisfaction, financial tracking, and cross-department coordination.

The ideal candidate demonstrates strong communication, organizational, and problem-solving skills, and is willing to adapt to a changing schedule in a fast-paced hospitality environment.

Qualifications

• Minimum of 1 years’ experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Team Lead: Train and guide staff, lead staff huddles, support the team to achieve outstanding results.
• Financial: Post checks in PMS, manage weekly labor tracker, payment reports, postpaid outs and receipts.
• Guest Relations: Maintain high cleanliness standards, address guest concerns, and upsell amenities.
• Housekeeping: Assign rooms and assist GM in inspections.
• Other: Manage inventory, vendor relationships, and guest relations.
• Sales & Marketing: Promote property, lead in-house guest sales and marketing to increase occupancy.
• Teamwork: Assist with housekeeping and laundry, cover shifts as needed.
• Emergency Procedures: Follow property emergency procedures and ensure security.

Skills

Hotel leadership

Front desk operations

Back-of-house operations

Proficient computer skills

Team building

Organizational skills

Time management

Problem-solving

Communication skills

Flexible schedule

Job description

Hotel Management and Consulting, Inc. is seeking an Assistant General Manager to lead hotel operations in the General Manager's absence and to develop the team. The role emphasizes guest satisfaction, financial tracking, and cross-department coordination.

The ideal candidate demonstrates strong communication, organizational, and problem-solving skills, and is willing to adapt to a changing schedule in a fast-paced hospitality environment.