Hospitality Operations Associate — Flexible Hours

The Bay Club Company; San Francisco (CA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Discounts on club services and perks

Continuing Education

Community Involvement

Paid Time off

Health Insurance

Full-Time status eligibility starting

Job summary

The Bay Club Company is seeking an Operations Associate in San Francisco to support club operations and guest services across multiple responsibilities. You will greet members, process check-ins, assist with registrations, and help with reservations for programs and classes while maintaining a high standard of service and a positive, professional attitude.

Responsibilities span front desk, café, and amenities oversight with emphasis on cleanliness, teamwork, and guest satisfaction.

Qualifications

• At least one year experience in the hospitality industry or related service position preferred.
• Food Safety certified (if applicable)
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.

Skills

Written Communication

Oral Communication

Computer Literacy

Tools

Microsoft Outlook

Job description

The Bay Club Company is seeking an Operations Associate in San Francisco to support club operations and guest services across multiple responsibilities. You will greet members, process check-ins, assist with registrations, and help with reservations for programs and classes while maintaining a high standard of service and a positive, professional attitude.

Responsibilities span front desk, café, and amenities oversight with emphasis on cleanliness, teamwork, and guest satisfaction.