Club Operations & Guest Experience Associate

PRO Club; Los Gatos (CA); Hybrid; USD 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Club Membership

Paid Time Off

Health Insurance

Employee Discounts

Continuing Education

Zusammenfassung

The Bay Club Company is seeking an Operations Associate to contribute to hospitality, fitness, facility operations, and member services. This role supports multiple departments, maintains safety and cleanliness, and brings a positive, energetic attitude to help create memorable member experiences.

As part of a fast-paced environment, you will explore varied departments, build valuable skills, and lay a foundation for future advancement within the Club.

Qualifikationen

• At least one year experience in the hospitality industry or related service position preferred. Food Safety certified (if applicable).
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.

Aufgaben

• Maintain cleanliness and appearance standards throughout assigned Club areas, including fitness spaces, locker rooms, lobby, reception desks, pool areas, restrooms, and common areas.
• Perform detail cleaning and preventive maintenance activities.
• Restock supplies, amenities, janitorial products, and inventory items.
• Assist with laundry operations, including collecting, washing, drying, and folding towels.
• Maintain a clean, safe, and organized work environment.
• Identify and communicate maintenance and cleanliness issues requiring further attention.
• Greet members and guests upon arrival and throughout the Club.
• Check members and guests into the Club and applicable activity areas.
• Ensure guest registration requirements and applicable fees are completed.
• Book appointments, programs, services, and class reservations.
• Provide information regarding Club amenities, programming, events, and services.
• Deliver exceptional service experiences to members, guests, and fellow Associates.
• Build positive relationships with members and guests through proactive engagement and responsiveness.
• Represent the Club professionally through image, communication, follow-through, and responsiveness.
• Assist in generating membership and program leads by identifying prospective member interest.
• Answer and transfer incoming phone calls.
• Assist with property tours and membership sales as needed.
• Operate point-of-sale systems and cash registers.
• Process payments and member account charges.
• Complete opening and closing duties for assigned operational areas.
• Support Club events, programs, and special activities.
• Assist in operational coverage across departments as business needs require.
• Provide general supervision of fitness and recovery areas.
• Ensure fitness and recovery spaces are clean, safe, organized, and operating according to Club policies and procedures.
• When appropriate, instruct members on the proper and safe use of fitness equipment.
• Monitor fitness floor conditions and report equipment issues or safety concerns.
• Ensure equipment, accessories, and recovery amenities are properly organized and maintained.
• Monitor music, televisions, and overall environmental conditions within fitness areas.
• Maintain exceptional member service standards within fitness facilities.
• Support fitness programs, events, and departmental initiatives as assigned.
• Welcome members and guests to the pool and recreation areas.
• Assist with seating, amenities, and event support.
• Maintain refreshment stations and towel operations.
• Assist with setup, breakdown, and cleanliness of designated areas.
• Communicate timely and effectively with managers, team members, and members.
• Follow up on assigned tasks and member requests.
• Participate actively in required meetings, events, trainings, and development opportunities.
• Collaborate across departments to ensure operational excellence and a seamless member experience.
• Perform other related duties as assigned by management.
• Work a flexible schedule that may include mornings, evenings, weekends, and holidays.
• Provide support across multiple departments based on Club operational needs and business demands.

Kenntnisse

Hospitality experience

Customer service

Verbal communication

Positive attitude

Self-motivation

Organizational skills

CPR certified

Jobbeschreibung

The Bay Club Company is seeking an Operations Associate to contribute to hospitality, fitness, facility operations, and member services. This role supports multiple departments, maintains safety and cleanliness, and brings a positive, energetic attitude to help create memorable member experiences.

As part of a fast-paced environment, you will explore varied departments, build valuable skills, and lay a foundation for future advancement within the Club.