Club Operations Associate: Guest Experience & Hospitality

The Bay Club Company; Burlingame (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Club Membership

Career Growth Opportunities

Employee Discounts

Continuing Education

Job summary

The Bay Club Company is hiring an Operations Associate in California. The role offers exposure to hospitality, fitness, facility operations, and member services, with opportunities to explore multiple departments and advance within the organization.

Ideal candidates thrive in a fast-paced environment, deliver outstanding service, and maintain safety and cleanliness standards while supporting daily Club operations and member experiences.

Qualifications

• One or more years of experience in hospitality, health club operations, or related industries.
• Strong customer service orientation with a friendly, proactive approach.
• Ability to communicate effectively, verbally and in writing.
• Ability to use club software systems and Office applications.
• CPR/AED certification or ability to obtain within 30 days of employment.

Responsibilities

• Maintain cleanliness and appearance standards across fitness spaces, locker rooms, lobby, and common areas.
• Greet members and guests, check identification, and assist with registrations and bookings.
• Operate POS systems, process payments, and manage member charges.
• Assist with tours, membership sales, events, and program support.
• Collaborate with managers and colleagues to ensure a seamless member experience.
• Provide exceptional service and address member needs promptly.

Skills

Customer service

Hospitality

Communication

Club software

Microsoft Office

Safety awareness

Organization

Teamwork

Tools

Club software systems

Microsoft Office

Job description

The Bay Club Company is hiring an Operations Associate in California. The role offers exposure to hospitality, fitness, facility operations, and member services, with opportunities to explore multiple departments and advance within the organization.

Ideal candidates thrive in a fast-paced environment, deliver outstanding service, and maintain safety and cleanliness standards while supporting daily Club operations and member experiences.