Member Experience & Club Operations Associate

The Bay Club Company; Redondo Beach (CA); Presencial; USD 25 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Club Membership

Competitive Compensation

Paid Time Off

Health Insurance

Employee Discounts

Continuing Education

Career Growth Opportunities

Community Involvement

Resumo da oferta

The Bay Club Company is seeking an Operations Associate to support hospitality, fitness, facility operations, and member services across multiple club areas. The role emphasizes delivering outstanding service, maintaining cleanliness, and contributing to a positive member experience.

You will help with guest check-ins, tours, program bookings, and day-to-day club operations while upholding safety, cleanliness, and professional standards.

Qualificações

• Strong customer service and hospitality orientation.
• Ability to communicate effectively both verbally and in writing.
• Ability to utilize Club software systems and POS systems.
• Self-motivated, dependable, and able to anticipate needs.
• CPR/AED certification or ability to obtain within 30 days.

Responsabilidades

• Maintain cleanliness and appearance standards across club areas.
• Greet and assist members and guests; check in members and guests.
• Operate point-of-sale and process payments; handle cash registers.
• Assist with tours, memberships, and event support as needed.
• Supervise fitness and recovery spaces; ensure safety and compliance.
• Support across departments for club operations and events.

Conhecimentos

Customer service orientation

Hospitality mindset

Communication skills

Team collaboration

Independent work

Microsoft Office familiarity

Formação académica

CPR/AED certification

Ferramentas

Club software systems

POS systems

Descrição da oferta de emprego

The Bay Club Company is seeking an Operations Associate to support hospitality, fitness, facility operations, and member services across multiple club areas. The role emphasizes delivering outstanding service, maintaining cleanliness, and contributing to a positive member experience.

You will help with guest check-ins, tours, program bookings, and day-to-day club operations while upholding safety, cleanliness, and professional standards.