Club Operations & Guest Experience Associate

The Bay Club Company; San Diego (CA); On-site; USD 20,173 - 28,731; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Discounts on club services and perks

Continuing Education

Community Involvement

Paid Time off

Health Insurance

Job summary

The Bay Club Company is seeking an Operations Associate in San Diego to support the overall club operations with a focus on delivering outstanding member service. You will greet members and guests, verify memberships, assist with registrations, reservations, and program information, and help maintain a clean, safe environment across pool, café, and lobby areas.

You will manage front-desk tasks, process payments, and support event spaces, while maintaining professional courtesy and a proactive

Qualifications

• One year hospitality experience preferred.
• Excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• CPR certification may be required.

Responsibilities

• Greet members and guests on arrival; verify membership.
• Check guests complete registration waivers and collect fees.
• Book appointments, program, and class reservations; provide program information.
• Maintain cleanliness and assist with towel and locker-room needs; support club operations.

Skills

Customer service

Written comprehension

Oral communication

Computer literacy

Education

High school diploma

Tools

POS software

Job description

The Bay Club Company is seeking an Operations Associate in San Diego to support the overall club operations with a focus on delivering outstanding member service. You will greet members and guests, verify memberships, assist with registrations, reservations, and program information, and help maintain a clean, safe environment across pool, café, and lobby areas.

You will manage front-desk tasks, process payments, and support event spaces, while maintaining professional courtesy and a proactive