Hospitality & Operations Associate

Proclub; San Francisco, Northern (CA, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Proclub in San Francisco, CA seeks an Operations Associate to support hospitality, fitness, and facility operations. You will greet members, handle guest registrations, reservations, and payments, and ensure a clean, welcoming environment.

You will collaborate with the team to deliver exceptional service, promote club amenities, and help maintain safety and standards across the front desk, pool, and events.

Qualifications

• Experience in customer service or hospitality.
• Ability to manage guest registrations and payments.
• Strong communication and professional appearance.
• Comfort with front desk software and payment processing.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying membership.
• Ensure all guests complete registration waivers and pay fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information on Club programming and facilities.
• Deliver exceptional service to retain guests.
• Represent the club professionally through appearance and communication.

Skills

Customer service

Guest registration

Reservations

Cash handling

Job description

Proclub in San Francisco, CA seeks an Operations Associate to support hospitality, fitness, and facility operations. You will greet members, handle guest registrations, reservations, and payments, and ensure a clean, welcoming environment.

You will collaborate with the team to deliver exceptional service, promote club amenities, and help maintain safety and standards across the front desk, pool, and events.