Guest Services & Club Operations Associate

Proclub; California; Hybrid; USD 20,000 - 29,000; Full time

Job summary

The Bay Club Company is hiring an Operations Associate to support club operations, guest services, and hospitality activities. The role covers reception, pool, parking, and food service oversight, with emphasis on member experience and teamwork.

Responsibilities include greeting guests, handling registrations and payments, booking services, and maintaining a high standard of cleanliness and safety in all areas.

Qualifications

• At least one year experience in the hospitality industry or related service position preferred.
• Food Safety certified (if applicable)
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.

Skills

Policies and Regulations

Written Comprehension and Expression

Oral Comprehension and Expression

Computer

Education

CPR certified

Food Safety certified

Tools

Microsoft Outlook

Job description

The Bay Club Company is hiring an Operations Associate to support club operations, guest services, and hospitality activities. The role covers reception, pool, parking, and food service oversight, with emphasis on member experience and teamwork.

Responsibilities include greeting guests, handling registrations and payments, booking services, and maintaining a high standard of cleanliness and safety in all areas.