Hospitality Leader: Drive Guest Experience & Ops

Shake Shack; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly pay and performance bonuses

Meal discounts

Exclusive corporate discounts

Medical, dental, vision insurance

Employer-paid life and disability

401k with company match

Paid time off

Paid parental leave

Employee assistance program

Pre-tax commuter and parking benefits

Flexible spending accounts

Development and growth opportunities

Job summary

Shake Shack is hiring a Restaurant Manager in Philadelphia. Lead daily operations to ensure outstanding guest service and hospitality, while coaching staff and maintaining brand standards.

Ideal candidates have 2–3 years of high-volume restaurant management experience, strong leadership and financial acumen, and flexibility to work varied hours. Join a team focused on growth, mentorship, and community engagement.

Qualifications

• 2–3 years of restaurant management experience in high-volume settings.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team leadership

Operations planning

Financial literacy

Food safety

Flexible hours

Job description

Shake Shack is hiring a Restaurant Manager in Philadelphia. Lead daily operations to ensure outstanding guest service and hospitality, while coaching staff and maintaining brand standards.

Ideal candidates have 2–3 years of high-volume restaurant management experience, strong leadership and financial acumen, and flexibility to work varied hours. Join a team focused on growth, mentorship, and community engagement.