Restaurant Operations Leader - Growth & Excellence

Shake Shack; Philadelphia (Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Health insurance

Life and disability insurance

401k with company match

Paid time off

Parental leave

EAP access

Commuter benefits

FSA / DCA

Growth opportunities

Job summary

Shake Shack Enterprises, LLC in Philadelphia is seeking a Restaurant General Manager to lead daily operations, coach teams, and uphold the brand’s hospitality standards in a high-volume environment. You will drive guest satisfaction, mentor supervisors, and ensure consistent delivery of quality food and service.

You will manage inventory, budgeting, payroll, scheduling, and health-code compliance, while driving sales and profitability through proactive leadership, staff development, and

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on Shack operations.
• Demonstrated hospitality and team motivation.
• Minimum 3 years of P&L responsibilities.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Implement company policies, procedures, and strategies to promote health and safety code compliance.
• Manage payroll and scheduling.

Skills

Restaurant General Management

Leadership

Hospitality

P&L management

Staff training

Financial acumen

Food safety

Flexible hours

Food handler certification

Job description

Shake Shack Enterprises, LLC in Philadelphia is seeking a Restaurant General Manager to lead daily operations, coach teams, and uphold the brand’s hospitality standards in a high-volume environment. You will drive guest satisfaction, mentor supervisors, and ensure consistent delivery of quality food and service.

You will manage inventory, budgeting, payroll, scheduling, and health-code compliance, while driving sales and profitability through proactive leadership, staff development, and