Hospitality Leader: High-Volume Restaurant GM

Shake Shack; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Performance Bonuses

Meal Discounts

Insurance: Medical, Dental, Vision

Life & Disability Insurance

401(k) with match

Paid Time Off

Parental Leave

Employee Assistance Program

Pre-Tax Benefits

Flexible Spending Accounts

Growth Opportunities

Job summary

Shake Shack is seeking a Restaurant General Manager in Philadelphia to lead and develop the team, uphold brand standards, and drive guest satisfaction. You will manage inventory, quality, safety, payroll, scheduling, and budgets while delivering strong financial results and a welcoming hospitality culture.

This role offers growth opportunities in a fast-paced environment with hands-on mentorship and training from senior leadership.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes.
• Ability to learn and train others on all aspects of Shack operations.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Skills

General Management

P&L responsibilities

Leadership

Staff training

Budget management

Job description

Shake Shack is seeking a Restaurant General Manager in Philadelphia to lead and develop the team, uphold brand standards, and drive guest satisfaction. You will manage inventory, quality, safety, payroll, scheduling, and budgets while delivering strong financial results and a welcoming hospitality culture.

This role offers growth opportunities in a fast-paced environment with hands-on mentorship and training from senior leadership.