Hospitality GM: Lead Teams, Grow Profits, Elevate Service

Shake Shack; Philadelphia (Philadelphia County); On-site; USD 68,000 - 95,000; Full time

Benefits offered by this job

Weekly Pay

Bonuses

Meal Discounts

Health Insurance

Life Insurance

401k Match

Paid Time Off

Parental Leave

Commuter Benefits

Employee Assistance

Job summary

Shake Shack is seeking a Restaurant General Manager in Philadelphia to lead a fast-paced team and deliver exceptional hospitality.

You will oversee operations, inventory, scheduling, payroll, and budgeting while driving sales and guest satisfaction. The role requires strong leadership, a track record of managing P&L, and commitment to food safety and brand standards. Join our ShackFam for growth and community impact.

Qualifications

• Minimum 3 years of Restaurant General Management in a high-volume setting.
• Working knowledge of restaurant operations including personnel management and sanitation.
• Ability to learn and train others on Shack operations.
• Demonstrated hospitality leadership and team motivation.
• Strong leadership with coaching focus.
• Knowledge of all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies to ensure local health and safety code compliance
• Manage payroll and scheduling
• Promote the brand in the local community through events

Skills

Team Leadership

Operations

Budgeting

P&L Responsibility

Staff Development

Food Safety

Training Others

Flexible Hours

Education

Food Handler Certification

Job description

Shake Shack is seeking a Restaurant General Manager in Philadelphia to lead a fast-paced team and deliver exceptional hospitality.

You will oversee operations, inventory, scheduling, payroll, and budgeting while driving sales and guest satisfaction. The role requires strong leadership, a track record of managing P&L, and commitment to food safety and brand standards. Join our ShackFam for growth and community impact.