Hospitality Front Office Leader — Career Growth

Sage Restaurant Group; Denver, Northern (CO, KY); Hybrid; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Free On-Site Parking

Complimentary Employee Meals

401(k) with Employer Matching

Hotel Discounts

Job summary

Embassy Suites Denver is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and maximize revenue. You will supervise Guest Services staff, handle check-in/check-out, and maintain accurate cash handling procedures.

The role requires a minimum of two years in a front desk supervisory role or four years in hotel front office operations, with fluency in English and strong organizational skills.

Qualifications

• Must have total understanding of all hotel front office procedures.
• Fluent in oral and written English.
• Experience as a front desk supervisor or in hotel front office roles.

Responsibilities

• Greets guests and completes check-in procedures using manual and computerized methods.
• Facilitates check-out and closes guest accounts.
• Manage cash handling and ensure accurate hotel charges.
• Coordinate guest service efforts for group arrivals/departures.
• Provide information and assist staff in recommending area attractions.

Skills

Front desk supervision

Customer service

Cash handling

English fluency

Education

High School diploma or equivalent

Tools

PBX equipment

Cash register systems

Job description

Embassy Suites Denver is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest satisfaction, and maximize revenue. You will supervise Guest Services staff, handle check-in/check-out, and maintain accurate cash handling procedures.

The role requires a minimum of two years in a front desk supervisory role or four years in hotel front office operations, with fluency in English and strong organizational skills.