Front Office Supervisor – Guest Experience Leader

Sage Hospitality Group; Denver (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Employee Referral Program

Free RTD EcoPass

Sage Savings Deals

Short-term disability

Paid FMLA leave

Discounted hotel rates

Job summary

Hilton Denver City Center in downtown Denver seeks a Front Desk Supervisor to lead the Guest Services team, ensuring smooth check-ins, accurate billing, and exceptional guest experiences. Responsibilities include managing reservations, directing front desk tasks, coordinating with bell/valet, and upholding cash handling and safety procedures, with a focus on guest satisfaction and operational excellence.

This role requires at least two years supervising front desk staff or four years in front

Qualifications

• High school diploma or equivalent required.
• Minimum two years front desk supervisor experience or four years front office experience.
• Fluent English and strong customer service skills are essential.
• Knowledge of cash handling procedures and POS systems.

Responsibilities

• Greet guests and complete check-in procedures accurately and efficiently.
• Oversee front desk operations to ensure guest satisfaction and financial accuracy.
• Manage reservations, rate quotes, and upsell opportunities.
• Coordinate with valet and other departments to enhance guest experience.
• Maintain cash handling, banking and daily cash reconciliation.
• Supervise PBX operations and wake-up calls as needed.
• Ensure staff compliance with hotel policies and safety procedures.

Skills

Fluent English

Cash handling

Customer service

Organizational skills

Cash register systems

Education

High School diploma or equivalent

Job description

Hilton Denver City Center in downtown Denver seeks a Front Desk Supervisor to lead the Guest Services team, ensuring smooth check-ins, accurate billing, and exceptional guest experiences. Responsibilities include managing reservations, directing front desk tasks, coordinating with bell/valet, and upholding cash handling and safety procedures, with a focus on guest satisfaction and operational excellence.

This role requires at least two years supervising front desk staff or four years in front