Front Desk Leader: Guest Experience & Operations

Staybridge-Suite; Denver (CO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company match

Paid Time Off

8 Paid Holidays

Hotel discounts by brand

Short-Term and Long-Term Disability (V

Job summary

Staybridge Suites Denver International Airport is seeking a Front Desk Manager to lead daily front desk operations, ensuring guest satisfaction and efficient service. You will supervise staff, manage the front office budget, and uphold brand standards while coordinating with housekeeping and security teams.

The ideal candidate has proven leadership, exceptional communication, and the ability to adapt to dynamic hotel environments, delivering high-quality guest experiences daily.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Four years of front desk related experience or equivalent.
• Proven leadership and business acumen skills.
• Excellent written and oral communication skills; bilingual a plus.

Responsibilities

• Directs, organizes, and monitors daily activities of front desk operations (front desk, concierge, bell/valet, security, night audit).
• Maintains service standards and knowledge of hotel services, rates, promotions, and brand story.
• Supervises staff, plans schedules, and ensures compliance with policies and safety regulations.
• Manages department budget and monitors expenses within approved limits.
• Handles guest questions, problems, and reservations to ensure high guest satisfaction.

Skills

Leadership

Customer service

Teamwork

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Brand internet platforms

Job description

Staybridge Suites Denver International Airport is seeking a Front Desk Manager to lead daily front desk operations, ensuring guest satisfaction and efficient service. You will supervise staff, manage the front office budget, and uphold brand standards while coordinating with housekeeping and security teams.

The ideal candidate has proven leadership, exceptional communication, and the ability to adapt to dynamic hotel environments, delivering high-quality guest experiences daily.