Guest Experience Supervisor | Front Desk Leader

Stonebridge Hospitality Management; United States; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

wellness support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking a Guest Services Supervisor in Denver, CO to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will support the Front Office Manager and supervise the front office team to maintain service standards and efficiency.

The role requires 2+ years of supervisory front office experience, strong leadership and communication skills, and proficiency with PMS and

Qualifications

• 2+ years front office or guest services supervisory experience.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Experience with scheduling and staff development.
• Experience with PMS and reservations.

Responsibilities

• Greet, check in guests and allocate rooms promptly and courteously.
• Oversee check-in procedures and ensure accurate guest data and billing.
• Handle guest issues or complaints promptly.
• Ensure front office cleanliness and upkeep of areas.
• Coordinate with reservations, housekeeping, and other departments.
• Supervise checkout process and manage luggage delivery.

Skills

Leadership

Communication

Guest relations

Team management

Scheduling

Staff development

PMS experience

Reservations procedures

Tools

PMS software

Reservations system

Check-in/out processes

Job description

Stonebridge Hospitality Management is seeking a Guest Services Supervisor in Denver, CO to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring high guest satisfaction. You will support the Front Office Manager and supervise the front office team to maintain service standards and efficiency.

The role requires 2+ years of supervisory front office experience, strong leadership and communication skills, and proficiency with PMS and