Guest Experience Agent - Front Desk (Downtown Hotel)

Sage Hospitality Group; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Employer Matching

Discounted On-Site Downtown Parking

Hotel Discounts (Both Hilton & Sage)

Free On-Site Parking

Complimentary Employee Meals

Paid Time off for Vacation, Sick Time,

Job summary

Embassy Suites by Hilton Denver Downtown and Convention Center seeks a friendly front desk associate to welcome guests, manage check-in/out, and provide information about local attractions. You will handle reservations, answer calls, and ensure accurate billing while maintaining a courteous demeanor throughout shifts.

The role requires strong cash handling, solid customer service skills, and fluency in English.

Qualifications

• High school diploma or equivalent required.
• Strong cash handling and basic math skills.
• Excellent customer service and communication abilities.
• Fluent in spoken and written English.

Responsibilities

• Greet guests, check in/out, and handle reservations accurately.
• Answer inquiries and provide information about hotel services.
• Manage cash transactions and balance tills with accuracy.
• Upsell room nights and hotel services using good customer relations.
• Maintain professional and courteous demeanor with guests.
• Operate front desk systems and PBX for calls and wake-up requests.
• Keep records and ensure guest accounts are correct at checkout.

Skills

Cash handling

Customer service

English fluency

Organization

Tact

Education

High School diploma or equivalent

Tools

Cash register systems

Job description

Embassy Suites by Hilton Denver Downtown and Convention Center seeks a friendly front desk associate to welcome guests, manage check-in/out, and provide information about local attractions. You will handle reservations, answer calls, and ensure accurate billing while maintaining a courteous demeanor throughout shifts.

The role requires strong cash handling, solid customer service skills, and fluency in English.