Guest Experience Front Desk Supervisor

Embassy Suites; Scottsdale (AZ); On-site; USD 40,000 - 56,000; Full time

Job summary

Embassy Suites is seeking a Front Office Supervisor to assist the Front Office Manager in daily operations and to ensure hotel standards and maximum guest satisfaction.

You will supervise front desk activities, oversee registration, check-out and telephone services, train staff, coordinate breaks, and manage staffing levels based on hotel demand while handling guest inquiries with courtesy and professionalism.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• One to three years in a supervisory role.
• Experience with loyalty programs, brand standards and hospitality systems preferred.
• Prior front desk experience required.

Responsibilities

• Supervise front desk operations to meet hotel standards and guest satisfaction.
• Oversee guest registration, check-out and telephone service.
• Train and direct front office staff; assist with new-hire processes.
• Monitor Guest Satisfaction surveys and respond to comments.
• Assist with staffing levels and scheduling based on hotel demand.
• Handle cash, postings, and deposits with accuracy.

Skills

Leadership

Customer relations

Communication

Attention to detail

Computer skills

MS Office

PMS

POS

Windows OS

Staff training

Supervisory experience

Education

High school diploma

Bachelor's degree preferred

Tools

PMS

PBX

POS

MS Office

Windows OS

Job description

Embassy Suites is seeking a Front Office Supervisor to assist the Front Office Manager in daily operations and to ensure hotel standards and maximum guest satisfaction.

You will supervise front desk activities, oversee registration, check-out and telephone services, train staff, coordinate breaks, and manage staffing levels based on hotel demand while handling guest inquiries with courtesy and professionalism.