Front Desk Supervisor — Elevate Guest Experience

Sage Hospitality Group; Denver (CO); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical insurance (70% coverage by the

Dental and vision insurance

401(k) with employer match

Health savings accounts

Life and AD&D insurance

Disability insurance

Pet Insurance

Employee assistance program

Paid time off (vacation/sick/holidays)

Tuition reimbursement

Hotel/Restaurant discounts

Employee referral bonus

Complimentary RTD Pass

Job summary

Sage Hospitality Group is seeking a Front Desk Supervisor in Denver. The role oversees front desk operations, ensuring efficient service and high guest satisfaction. You will train staff, resolve guest issues, and manage check-in/check-out while upholding cash handling accuracy and policy adherence.

The position requires 1+ year of experience in a related front office role, and high school education or equivalent. Strong communication and a positive, guest-focused attitude are essential.

Qualifications

• Understands all hotel front office procedures.
• Knowledge of cash handling procedures and cash register systems.
• Experience dealing directly with the public and strong customer service skills.

Responsibilities

• Supervise the front desk operations to ensure optimal guest service.
• Train and direct front desk staff; coach and counsel team members.
• Resolve guest issues and complaints to maintain high satisfaction.
• Handle check-in/check-out procedures and settle accounts accurately.

Skills

Front office procedures

Cash handling

Customer service

Policy knowledge

Supervision/management

Guest communication

Second language

Education

High school education or equivalent

Job description

Sage Hospitality Group is seeking a Front Desk Supervisor in Denver. The role oversees front desk operations, ensuring efficient service and high guest satisfaction. You will train staff, resolve guest issues, and manage check-in/check-out while upholding cash handling accuracy and policy adherence.

The position requires 1+ year of experience in a related front office role, and high school education or equivalent. Strong communication and a positive, guest-focused attitude are essential.