Guest Experience Specialist — Front Desk

HVMG - Hospitality Ventures Management Group; Columbia (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PayActive wage access

Paid Time Off

Healthcare benefits

401(k) with match

Discounts on hotel stays

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service during their stay. You will handle check-in and check-out, manage reservations, and respond to guest inquiries with a helpful attitude.

This role requires strong communication in English, a friendly demeanor, and the ability to work flexible hours including evenings, weekends, and holidays.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Responsibilities

• Check guests in and out with accuracy and courtesy.
• Answer guest inquiries and provide information about hotel services and local attractions.
• Coordinate with Front Office to ensure smooth operations and guest satisfaction.
• Maintain a welcoming and professional demeanor to reflect HVMG’s Culture of Excellence.

Skills

Guest service

Communication

Check-in/check-out

Reservation handling

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service during their stay. You will handle check-in and check-out, manage reservations, and respond to guest inquiries with a helpful attitude.

This role requires strong communication in English, a friendly demeanor, and the ability to work flexible hours including evenings, weekends, and holidays.