Guest Experience Specialist (Front Desk)

Moxy Columbia Downtown; Columbia (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PayActive access to earned wages

Paid Time Off

Healthcare benefits

401(k) with match

Discounts on hotel stays

Job summary

HVMG is seeking a Front Desk Agent to welcome guests, check them in and out, and handle inquiries to ensure a seamless stay. You will interact with guests, coordinate with hotel services, and uphold the company’s standard of service.

This role emphasizes guest satisfaction and professional demeanor within a culture of excellence. It offers growth opportunities across our nationwide portfolio and a supportive work environment.

Qualifications

• A combination of education and experience.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A front desk career can lead to opportunities in various roles within the hospitality industry, such as front office supervisor or manager.

Job description

HVMG is seeking a Front Desk Agent to welcome guests, check them in and out, and handle inquiries to ensure a seamless stay. You will interact with guests, coordinate with hotel services, and uphold the company’s standard of service.

This role emphasizes guest satisfaction and professional demeanor within a culture of excellence. It offers growth opportunities across our nationwide portfolio and a supportive work environment.