Front Desk Guest Experience Specialist

HVMG - Hospitality Ventures Management Group; Lubbock (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

PayActive access to earned wages

Paid Time Off (PTO)

Healthcare benefits (medical, dental,,

Vision insurance

401(k) with 4% match

Hotel and F&B discounts

Flexible scheduling

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent in the United States. You will be the first point of contact for guests, handling check-in/check-out, reservations, and guest inquiries with a welcoming, solution-oriented demeanor.

We value a flexible schedule and the ability to work evenings, weekends, and holidays. This role supports a culture of excellence across a nationwide portfolio and offers growth opportunities within hospitality operations.

Qualifications

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required
• Availability to work a flexible schedule, including evenings, weekends, and holidays
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Responsibilities

• Greet guests and provide a warm, professional check-in and check-out experience
• Handle reservations and respond to guest inquiries or concerns
• Provide information about hotel services and local attractions
• Report to Front Office Manager or Front Office Supervisor

Skills

English proficiency

Flexible schedule

Customer service mindset

Professional demeanor

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent in the United States. You will be the first point of contact for guests, handling check-in/check-out, reservations, and guest inquiries with a welcoming, solution-oriented demeanor.

We value a flexible schedule and the ability to work evenings, weekends, and holidays. This role supports a culture of excellence across a nationwide portfolio and offers growth opportunities within hospitality operations.