Hospitality Front Desk & Security Lead

FirstService Residential; Nashville (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401k with company match

Paid holidays

Time off benefits

Job summary

FirstService Residential in Nashville is seeking a full-time on-site leader to manage front desk operations and ensure exceptional resident and guest experiences. The role requires adaptability, strong leadership, and the ability to multi-task in a fast-paced property setting.

You will be responsible for coverage of shifts, adherence to policies, safety protocols, and timely response to emergencies. The position includes benefits, a structured schedule, and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Hospitality Management preferred.
• 2–3 years of supervisory experience preferred.
• Proficiency with Microsoft Office suite (Excel, Word, Outlook).
• Strong written and verbal communication skills.
• Multiple language fluency desirable.

Responsibilities

• Assist in coverage for vacations, sick time, and last-minute shifts.
• Adhere to company policy across properties.
• Maintain transportation and communication reliability.
• Follow dress code and display badges at all times.
• Keep work areas neat and safe; report safety issues to the Property Manager.
• Check fire alarm panel and report issues in writing to the Property Manager.
• Work according to schedule from Director of Operations/Front Desk Coordinator with close supervision.
• Respond to emergencies within two hours of notification.
• On-call for emergencies 24/7; weekends, nights, holidays.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Detail oriented

Leadership

Education

High school diploma or equivalent

Hospitality management degree (BS preferred)

Tools

MS Excel

MS Word

MS Outlook

Job description

FirstService Residential in Nashville is seeking a full-time on-site leader to manage front desk operations and ensure exceptional resident and guest experiences. The role requires adaptability, strong leadership, and the ability to multi-task in a fast-paced property setting.

You will be responsible for coverage of shifts, adherence to policies, safety protocols, and timely response to emergencies. The position includes benefits, a structured schedule, and opportunities for professional growth.