24/7 Front Desk & Security Lead

FirstService Residential; Atlanta (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

FirstService Residential is seeking a full-time supervisory front desk/operations role at multiple properties in Atlanta. The position emphasizes leadership, strong communication, and adherence to safety and access-control procedures while ensuring high-quality resident and guest service.

Responsibilities include covering shifts, reporting issues, and responding promptly to emergencies. Ideal candidates hold a high school diploma, a hospitality-related bachelor’s degree is preferred, and have

Qualifications

• High school diploma or equivalency required.
• Bachelor's degree in Hospitality Management preferred.
• Two to three years of supervisory experience preferred.
• Proficiency with MS Office applications preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift coverage.
• Adheres to company policy in all assigned properties.
• Maintains reliable transportation and communication.
• Wears company-approved attire and displays badges.
• Keeps work areas neat and safe and follows safety procedures.
• Checks the fire alarm panel and reports any issues in writing to the Property Manager.
• Responds to emergencies within two hours of notification.
• On call 24/7 for emergencies and call outs as assigned.

Skills

Leadership

Communication

Time management

Detail orientation

Multitasking

Emergency procedures

Access control systems

MS Office

Education

High school diploma

Bachelors in Hospitality Management

Tools

MS Excel

MS Word

MS Outlook

Job description

FirstService Residential is seeking a full-time supervisory front desk/operations role at multiple properties in Atlanta. The position emphasizes leadership, strong communication, and adherence to safety and access-control procedures while ensuring high-quality resident and guest service.

Responsibilities include covering shifts, reporting issues, and responding promptly to emergencies. Ideal candidates hold a high school diploma, a hospitality-related bachelor’s degree is preferred, and have