Guest Experience Lead – Front Desk

Atrium Hospitality LP; Nashville (TN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality LP is seeking a Front Desk Supervisor for Nashville Residence Inn, responsible for leading daily front desk operations, coaching the team, and ensuring exceptional guest experiences at Hayes Street location.

The role requires strong customer service, communication, and organizational skills, with ability to manage cash handling and uphold brand standards. A physically active shift is expected, including lifting and standing for long periods.

Qualifications

• Customer service and leadership experience; able to lead front desk teams.
• Strong communication with guests and staff.
• Detail-oriented and organized; manages shift reports.
• Tech confident; proficient with hotel systems and email.
• Able to lift 50 lbs and stand for long periods.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can‑do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership

Communication

Detail-oriented

Tech literacy

Physical stamina

Job description

Atrium Hospitality LP is seeking a Front Desk Supervisor for Nashville Residence Inn, responsible for leading daily front desk operations, coaching the team, and ensuring exceptional guest experiences at Hayes Street location.

The role requires strong customer service, communication, and organizational skills, with ability to manage cash handling and uphold brand standards. A physically active shift is expected, including lifting and standing for long periods.