Hospitality-Focused Branch Operations Lead

Next Frontier Capital; Ann Arbor (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager in Ann Arbor, ensuring exceptional client experiences while upholding policies and controls. You’ll oversee lobby flow, cash devices, and loss-prevention, and mentor staff to deliver accurate transactions and trusted relationships.

The role emphasizes teaching best practices, coordinating with a dynamic team, and promoting self-service tools to enhance everyday banking for clients and the branch alike.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Customer service

Policy adherence

Leadership

Relationship building

Time management

Team collaboration

Problem solving

Training others

Education

High school diploma

College degree recommended

Tools

Cash vault handling

ATM operation

Regulatory software

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager in Ann Arbor, ensuring exceptional client experiences while upholding policies and controls. You’ll oversee lobby flow, cash devices, and loss-prevention, and mentor staff to deliver accurate transactions and trusted relationships.

The role emphasizes teaching best practices, coordinating with a dynamic team, and promoting self-service tools to enhance everyday banking for clients and the branch alike.