Hospitality-Driven Digital Banking Concierge

Capital One National Association; Leesburg (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, V

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Job summary

Capital One National Association in Leesburg is seeking a Full Time Branch Ambassador to be the heartbeat of our space. You’ll greet customers, facilitate high-volume cash transactions with accuracy, and guide clients through mobile banking and digital tools.

This role blends warm hospitality with technical curiosity in a fast-paced branch. You’ll adapt to a fluid workflow, help customers reach their financial goals, and contribute to a human-centered banking experience in our community hub.

Qualifications

• Hospitality-focused with ability to make customers feel welcome.
• Tech-savvy with comfort teaching mobile banking and digital tools.
• Strong attention to detail and accuracy in transactions.
• Adaptable to a fast-moving, fluid work environment.
• Curious approach to improving the customer journey.

Responsibilities

• Execute high‑volume cash transactions with 100% accuracy and compliant to security standards.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify client needs and match with digital tools or banking solutions.
• Greet customers and maintain warm, community-focused atmosphere.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Job description

Capital One National Association in Leesburg is seeking a Full Time Branch Ambassador to be the heartbeat of our space. You’ll greet customers, facilitate high-volume cash transactions with accuracy, and guide clients through mobile banking and digital tools.

This role blends warm hospitality with technical curiosity in a fast-paced branch. You’ll adapt to a fluid workflow, help customers reach their financial goals, and contribute to a human-centered banking experience in our community hub.