Branch Experience Ambassador - Digital Concierge

Capital One; Baltimore (MD); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage

Paid Time Off

Education Assistance

401(k) Matching

Mental Health Support

Child or Elder Care Support

Job summary

Capital One seeks a Branch Ambassador who embodies hospitality while guiding customers through digital tools and banking solutions. You’ll handle cash with precision, educate clients on mobile banking, and anticipate needs to improve the customer journey.

You’ll work in a fast-moving, supportive environment that values service over hard sales, with flexible scheduling and strong growth opportunities within Capital One’s branch network.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Proficient in G-Suite preferred.

Responsibilities

• Execute high-volume cash transactions with accuracy and compliance.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify client goals and pair with digital tools or banking solutions.
• Greet customers and balance efficiency with hospitality.

Skills

Hospitality

Tech Fluency

Precision

Adaptability

Curiosity

Education

High School Diploma

Tools

G-Suite

Job description

Capital One seeks a Branch Ambassador who embodies hospitality while guiding customers through digital tools and banking solutions. You’ll handle cash with precision, educate clients on mobile banking, and anticipate needs to improve the customer journey.

You’ll work in a fast-moving, supportive environment that values service over hard sales, with flexible scheduling and strong growth opportunities within Capital One’s branch network.