Branch Hospitality & Digital Concierge

capitalone

Leesburg (VA)

On-site

USD 36,000 - 54,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, vision insurance (Day

Flexible Spending Accounts

Life and disability insurance

Paid time off

Education assistance

Matching 401(k) up to 7.5%

Paid parental leave

Mental health support

Back-up child or elder care

Job summary

Capital One is seeking a Branch Ambassador in Leesburg to be the heartbeat of the branch, delivering hospitality while guiding clients through digital tools and modern banking experiences. You will blend friendly service with high standards of accuracy and security in a fast-paced environment.

As a Branch Ambassador, you’ll educate customers on mobile banking and payments, identify their goals, and connect them with the right digital solutions.

Qualifications

Hospitality mindset and ability to make customers feel welcomed.
Comfort with digital banking tools and apps.
Attention to detail and adherence to procedures.
Flexible, adaptable to changing schedules and environments.
Curiosity about why and how processes work to improve the customer journey.

Responsibilities

Handle high-volume cash transactions with accuracy and compliance.
Educate clients on mobile banking, remote deposit capture and contactless payments.
Identify customer goals and pair them with digital tools or banking solutions.
Greet customers and maintain a warm, hospitable environment while supporting busy branches.

Skills

Hospitality heart

Tech fluency

Precision & detail

Adaptability

Curiosity

Job description

As a Branch Ambassador, you’ll educate customers on mobile banking and payments, identify their goals, and connect them with the right digital solutions.

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