Hospitality-Driven Digital Banking Concierge
Capital One
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Benefits offered by this job
Job summary
Capital One is seeking a Branch Ambassador in Leesburg, VA to deliver hospitality-driven service and guide customers through digital banking tools. You will handle high-volume cash transactions with precision, educate clients on mobile banking and payments, and identify opportunities to pair customers with the right banking solutions.
The role emphasizes a compliance-first mindset, adaptability, and strong customer engagement to support a growing, human-centric banking experience.
Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
Responsibilities
- Execute high-volume cash transactions with 100% accuracy and maintain a compliance-first mindset.
- Educate clients on mobile banking, remote deposit capture, and contactless payments to increase convenience and security.
- Act as a First-Line Consultant to identify client needs and pair them with digital tools or banking solutions.
- Greet customers and balance efficiency with the hospitality of a community-focused partner.
- Support surrounding branches within a 50-mile radius and adapt to flexible scheduling.
Skills
Job description
Capital One is seeking a Branch Ambassador in Leesburg, VA to deliver hospitality-driven service and guide customers through digital banking tools. You will handle high-volume cash transactions with precision, educate clients on mobile banking and payments, and identify opportunities to pair customers with the right banking solutions.
The role emphasizes a compliance-first mindset, adaptability, and strong customer engagement to support a growing, human-centric banking experience.
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