Branch Hospitality & Digital Concierge

Capital One National Association; Leesburg (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Flexible Spending Accounts

Life & Disability Insurance

Paid Time Off

Education Assistance

401(k) match up to 7.5%

Paid Parental Leave

Mental Health support

Child/Elder Care

Job summary

Capital One in Leesburg, VA seeks a Full Time Branch Ambassador to serve as the hospitality cornerstone in a fast-paced, digital-enabled banking environment. You will greet customers, assist with digital tools, and uncover client needs to pair them with the right banking solutions.

You will operate with a compliance-first mindset, handle high-volume transactions accurately, and participate in training while supporting branches within a 50-mile radius. A flexible schedule is required.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including nights, weekends, with hours and days subject to change.
• Attend required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Skills

Customer service

Cash handling

Retail experience

Strong communication

G-Suite

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One in Leesburg, VA seeks a Full Time Branch Ambassador to serve as the hospitality cornerstone in a fast-paced, digital-enabled banking environment. You will greet customers, assist with digital tools, and uncover client needs to pair them with the right banking solutions.

You will operate with a compliance-first mindset, handle high-volume transactions accurately, and participate in training while supporting branches within a 50-mile radius. A flexible schedule is required.