Hospitality AV Technician: Seamless Event Support

Encore; Coral Gables (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore in Coral Gables, FL is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting. You will ensure flawless event execution, assist guests on site, and collaborate with hotel staff to meet client needs.

The role requires strong customer service, basic technical troubleshooting, and ability to lift up to 50 lbs. Prior AV or hospitality experience is preferred, along with a valid driver’s license for on-site duties.

Qualifications

• High School Diploma required. Associate’s degree preferred.
• Must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strives to exceed the expectations and needs of internal and external customers.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Skills

Customer service

Hospitality

Communication

Tech troubleshooting

Education

High School Diploma

Associate’s degree

Tools

Navigator

Job description

Encore in Coral Gables, FL is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting. You will ensure flawless event execution, assist guests on site, and collaborate with hotel staff to meet client needs.

The role requires strong customer service, basic technical troubleshooting, and ability to lift up to 50 lbs. Prior AV or hospitality experience is preferred, along with a valid driver’s license for on-site duties.