Hospitality AV Technician — On-Site Event Support

Encore Global; Boca Raton (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore Global in Boca Raton, FL seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. This role reports to the Operations leadership and requires strong on-site communication and problem-solving skills.

You will handle equipment setup, operation, and breakdown, monitor events, and collaborate with clients and vendors to ensure invoices are accurate and events run smoothly. Physical ability to lift 50 lbs is required.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment in a hotel/convention environment.
• Provide exceptional customer service and maintain client relationships on-site.
• Troubleshoot equipment and software issues and coordinate with staff/vendors as needed.
• Complete equipment sheets and paperwork accurately and interact with clients to finalize invoices.
• Work with Navigator system to enter orders and manage equipment scheduling.

Skills

Hospitality

Customer service

Communication

Problem solving

Education

High School Diploma

Associate's degree

Job description

Encore Global in Boca Raton, FL seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. This role reports to the Operations leadership and requires strong on-site communication and problem-solving skills.

You will handle equipment setup, operation, and breakdown, monitor events, and collaborate with clients and vendors to ensure invoices are accurate and events run smoothly. Physical ability to lift 50 lbs is required.