Hospitality AV Technician — Seamless Event Setups

Encore; Hartford (CT); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention environment, delivering reliable service and ensuring guest satisfaction. The role reports to an Operations Manager or Director of Event Technology and requires a High School diploma, some hospitality or AV experience, and the ability to lift up to 50 lbs.

On-site duties include equipment checks, client communication, and processing invoices and paperwork; you will collaborate with clients and

Qualifications

• High School Diploma required. Associate’s degree is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and break down basic audiovisual equipment to ensure flawless events.
• Exceed customer expectations and maintain positive client relationships.
• Communicate effectively with guests and hotel staff, ensuring equipment is functioning properly.
• Monitor events on site and check in with customers throughout the day.
• Complete systems entry and paperwork accurately and coordinate with staff and vendors.

Skills

Customer service

Hospitality

Audio-visual experience

Education

Associate’s degree

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention environment, delivering reliable service and ensuring guest satisfaction. The role reports to an Operations Manager or Director of Event Technology and requires a High School diploma, some hospitality or AV experience, and the ability to lift up to 50 lbs.

On-site duties include equipment checks, client communication, and processing invoices and paperwork; you will collaborate with clients and