On-Site Event AV Technician — Seamless Setups

Encore Global; Chula Vista (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment. The role emphasizes customer satisfaction, on-site support, and timely equipment setup and breakdown under supervision of an Operations Manager or Director.

The ideal candidate has at least one year of hospitality or AV experience, a high school diploma, and a willingness to lift up to 50 lbs and meet DOT requirements. The position involves hotel and venue work with varied hours.

Qualifications

• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Skills

Customer service

Hospitality

Audio-visual

Tech troubleshooting

Education

High School Diploma

Associate's degree

Job description

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment. The role emphasizes customer satisfaction, on-site support, and timely equipment setup and breakdown under supervision of an Operations Manager or Director.

The ideal candidate has at least one year of hospitality or AV experience, a high school diploma, and a willingness to lift up to 50 lbs and meet DOT requirements. The position involves hotel and venue work with varied hours.