Hospitality Administrative Specialist - Tours & Contracts

Travel + Leisure Co.; Anaheim (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401k with employer match

Life insurance

Wellness program

Employee discounts

Job summary

Travel + Leisure Co. is seeking an administrative coordinator to support the Sales, Marketing and Resort teams.

You will greet guests, handle contracts, enter data into the CRS/Epiphany system, and prepare timeshare sales documents with accuracy and discretion. Responsibilities include reconciling tours and gifts, balancing cash, maintaining owner information per PCI/PII standards, and assisting with document preparation.

Qualifications

• One year of general office experience.
• One year of customer service experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests and answer phones and inquiries professionally.
• Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany and run reports.
• Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents, maintain Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor in support of Sales Staff and maintenance of documents.
• Provide additional administrative support to internal departments as needed.

Skills

Customer service

Data entry

Office administrative

Education

High School Diploma

Tools

Central Reservation System (CRS) / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an administrative coordinator to support the Sales, Marketing and Resort teams.

You will greet guests, handle contracts, enter data into the CRS/Epiphany system, and prepare timeshare sales documents with accuracy and discretion. Responsibilities include reconciling tours and gifts, balancing cash, maintaining owner information per PCI/PII standards, and assisting with document preparation.