Guest Services & Operations Coordinator

Travel Leisure Resort Development Inc; Anaheim (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Legal and identity theft protection

Job summary

Travel + Leisure Co. is seeking an Office Coordinator to manage tour reception, gifting, and contract processing in line with SOPs. The role supports Sales & Marketing and aims to maintain a professional atmosphere for guests.

Responsibilities include greeting guests, collecting information, reconciling daily gift/tour data, and assisting with contract-related inquiries. Proficiency in CRS/EPNY and Microsoft Office is required.

Qualifications

• One year of general office experience.
• One year of customer service experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and inform Sales & Marketing as needed.
• Provide exceptional customer service; answer phones professionally.
• Assist property owners with contract questions or concerns.
• Prepare and balance cash, down payments, site stats for Contract Department.
• Data entry of tour and gifting information into CRS/EPNY and running of reports.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor and Sales staff with paperwork.
• Support internal departments including Sales, Marketing, HR, and Resort teams.
• Performs other duties as needed.

Skills

Customer service

Office coordination

Education

High School Diploma

Tools

Central Reservations System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Office Coordinator to manage tour reception, gifting, and contract processing in line with SOPs. The role supports Sales & Marketing and aims to maintain a professional atmosphere for guests.

Responsibilities include greeting guests, collecting information, reconciling daily gift/tour data, and assisting with contract-related inquiries. Proficiency in CRS/EPNY and Microsoft Office is required.