Guest Tours & Contracts Coordinator

Wyndham; California; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an—

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking an on-site Coordinator to greet touring guests, gather and verify information, and support sales and resort teams. You will handle data entry, contract preparation, and daily reconciliations while maintaining security standards.

The role emphasizes professional guest service, accuracy in documentation, and collaboration with multiple departments to deliver memorable experiences for owners and guests.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of general office experience.
• Customer service experience preferred.
• Ability to handle guest inquiries professionally.

Responsibilities

• Greet and qualify touring guests; collect and validate information.
• Answer phones and assist guests and owners with questions.
• Distribute premiums and reconcile gifts, tours, and contracts.
• Enter data into CRS/Epiphany and run reports.
• Prepare and balance cash, down payments, site stats for Contract Dept.
• Maintain documents and protect PII/PCI standards.
• Prepare and maintain Timeshare Sales Contracts and support Sales staff.
• Provide administrative support to Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Skills

Customer service

Data entry

Guest services

Education

High School Diploma

Tools

CRS / EPNY

MS Word

MS Excel

Job description

Travel + Leisure Co. is seeking an on-site Coordinator to greet touring guests, gather and verify information, and support sales and resort teams. You will handle data entry, contract preparation, and daily reconciliations while maintaining security standards.

The role emphasizes professional guest service, accuracy in documentation, and collaboration with multiple departments to deliver memorable experiences for owners and guests.