Guest Operations & Contracts Coordinator

Wyndham; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

Travel + Leisure Co. in Phoenix seeks an Administrative Coordinator to handle tour reception, gifting, and contract processing. You will support Sales, Marketing, HR, and Resort teams while ensuring accuracy and compliance with SOPs.

The role requires at least 1 year of office and customer service experience, proficiency with CRS/EPNY and MS Office, and a high school diploma. No travel is required, with a comprehensive benefits package offered.

Qualifications

• One year of general office experience
• One year of customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Greet and qualify touring guests and gather guest information.
• Provide excellent customer service and answer guest questions.
• Distribute premiums to guests and reconcile daily gift, tour and contract data.
• Enter tour and gifting details into CRS and Epiphany; balance cash and site stats.
• File and secure documents per procedures; protect PII and PCI standards.
• Prepare and maintain Timeshare Sales Contracts and assist Sales staff.
• Provide administrative support to Sales, Marketing, HR, and Resorts teams.

Skills

Customer service

Attention to detail

Communication skills

MS Word

MS Outlook

MS Excel

Education

High School Diploma

Tools

Central Reservation System (CRS) / EPNY

Job description

Travel + Leisure Co. in Phoenix seeks an Administrative Coordinator to handle tour reception, gifting, and contract processing. You will support Sales, Marketing, HR, and Resort teams while ensuring accuracy and compliance with SOPs.

The role requires at least 1 year of office and customer service experience, proficiency with CRS/EPNY and MS Office, and a high school diploma. No travel is required, with a comprehensive benefits package offered.