Hospital Welcome & Guest Services Concierge

Advocate Health; Sheboygan (WI); On-site; USD 21,000 - 25,000; Full time

Job summary

Aurora is seeking a friendly concierge/greeter to warmly welcome guests and assess their immediate needs at the facility entrance. You will help with mobility, directions, and escorting customers to their destinations, coordinating with volunteers when possible.

You will support smooth operations by maintaining a safe, clean lobby, coordinating parking and transportation options, and collaborating with Public Safety and other hospital teams to ensure a positive guest experience.

Qualifications

• Excellent communication, interpersonal, and customer service skills.
• Ability to problem solve and work independently of direct supervision.
• Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of guests and visitors.

Responsibilities

• Greet customers and assess their immediate needs.
• Manage the first impression of the facility.
• Assist guests with mobility: out of vehicles, wheelchair, directions, escorted to destinations.
• Escort to destination or pass to volunteers when escorts are available.
• Verify destinations with admitting or other departments and accompany patients as needed.
• Help maintain smooth traffic flow at facility entrances.
• Arrange parking needs and transportation options, including taxi/voucher assistance.
• Keep working area clean, safe and obstacle-free.
• Report safety issues to Public Safety Services promptly.
• Collaborate with hospital support staff (Public Safety, Environmental Services, Plant Operations, Patient Transport, Grounds).

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Independent work

Flexibility in schedule

Education

High School Graduate

Job description

Aurora is seeking a friendly concierge/greeter to warmly welcome guests and assess their immediate needs at the facility entrance. You will help with mobility, directions, and escorting customers to their destinations, coordinating with volunteers when possible.

You will support smooth operations by maintaining a safe, clean lobby, coordinating parking and transportation options, and collaborating with Public Safety and other hospital teams to ensure a positive guest experience.