Hospital Welcome Concierge: Guest Services Navigator

Aurora Health Care; Sheboygan (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Aurora Health Care in Wisconsin is seeking a Concierge/Greeter to welcome guests and assess their immediate needs, helping ensure a positive first impression.

You will assist with directions, mobility, parking coordination, and referrals to volunteers, while collaborating with hospital staff to keep the lobby safe and efficient.

This role emphasizes excellent communication, flexibility, and a patient‑oriented approach to support Aurora guests and visitors.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in service management as a concierge or greeter in a large public facility.
• Excellent communication, interpersonal and customer service skills.

Responsibilities

• Greet customers and assess their immediate needs.
• Successfully manage the first impression of the facility.
• Assist with mobility needs: helping out of vehicles, locating wheelchairs, directions, escorting to destinations.
• Pass customers to volunteers for escorts when possible.
• Utilize admitting or other departments to verify destinations and stay with patients when needed.
• Maintain a smooth traffic flow at facility entrances.
• Assist with parking needs: valet, tour buses, short-term visitors, transportation vouchers, etc.
• Ensure the working area is clean, safe, and obstacle-free.
• Report security/safety issues to Public Safety Services immediately.
• Collaborate with hospital support staff (Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds).

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Flexible schedule

Education

High school diploma

Job description

Aurora Health Care in Wisconsin is seeking a Concierge/Greeter to welcome guests and assess their immediate needs, helping ensure a positive first impression.

You will assist with directions, mobility, parking coordination, and referrals to volunteers, while collaborating with hospital staff to keep the lobby safe and efficient.

This role emphasizes excellent communication, flexibility, and a patient‑oriented approach to support Aurora guests and visitors.