Welcome Services Concierge

Advocate Health; Sheboygan (WI); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Aurora is seeking a friendly concierge/greeter to warmly welcome guests and assess their immediate needs at the facility entrance. You will help with mobility, directions, and escorting customers to their destinations, coordinating with volunteers when possible.

You will support smooth operations by maintaining a safe, clean lobby, coordinating parking and transportation options, and collaborating with Public Safety and other hospital teams to ensure a positive guest experience.

Formación

• Excellent communication, interpersonal, and customer service skills.
• Ability to problem solve and work independently of direct supervision.
• Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of guests and visitors.

Responsabilidades

• Greet customers and assess their immediate needs.
• Manage the first impression of the facility.
• Assist guests with mobility: out of vehicles, wheelchair, directions, escorted to destinations.
• Escort to destination or pass to volunteers when escorts are available.
• Verify destinations with admitting or other departments and accompany patients as needed.
• Help maintain smooth traffic flow at facility entrances.
• Arrange parking needs and transportation options, including taxi/voucher assistance.
• Keep working area clean, safe and obstacle-free.
• Report safety issues to Public Safety Services promptly.
• Collaborate with hospital support staff (Public Safety, Environmental Services, Plant Operations, Patient Transport, Grounds).

Conocimientos

Communication skills

Interpersonal skills

Customer service

Problem solving

Independent work

Flexibility in schedule

Educación

High School Graduate

Descripción del empleo

• Greets customers and assesses their immediate needs.
• Successfully manages the first impression of the facility.
• Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc.
• Passes customer to volunteers for escorts when possible.
• Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair.
• Assists in maintaining a smooth traffic flow at the entrances to the facility.
• Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc. Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs.
• Assures working area is clean of debris, safe, and free from obstacles.
• Reports any Security/Safety issues to the Public Safety Services Department immediately.
• Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds.

Licenses & Certifications

None Required.

Degrees

High School Graduate.

Required Functional Experience

Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility.

Knowledge, Skills & Abilities

Excellent communication, interpersonal, and customer service skills.Ability to problem solve and work independent of direct supervision.Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors.

We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.

Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.