Hospital Switchboard Operator - Critical Communications

Henry Community Health; New Castle (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Health, vision & dental insurance

Continuing education scholarships

Paid time off

Job summary

Henry Community Health in New Castle, IN, seeks a full-time Switchboard Operator to manage the hospital’s front-line communications. You will answer and route calls, paging staff, and initiate urgent emergency alerts as needed.

You’ll support patient information, assist with calendars, and participate in training while maintaining professional, empathetic phone etiquette with patients, families, and staff.

Qualifications

• Above average typing skills.
• Good communication skills along with the use of good judgment is necessary.
• High school education or equivalent.
• Work requires the ability to tactfully and courteously deal with a wide variety of people.

Responsibilities

• Processes all calls received by the switchboard and assists, as necessary, with outgoing calls.
• Reports malfunctioning telephone equipment to appropriate IS personnel.
• Performs voice, digital, pocket, and walkie-talkie paging. Maintains current assignment of pocket pagers.
• Responds to alarms and codes by paging and/or calling appropriate personnel.
• Monitors the weather radio when necessary.
• Maintains updated census listing by noting admissions, releases, transfers and deaths during computer downtime.
• Completes Provisional Report of Death and Burial Transit Permit for all deaths.
• Actively maintains current user contact information in the Extend system.
• Participates in the training of new employees.
• Actively maintains current knowledge of all communication procedural changes.
• Maintains a positive and caring attitude to patients. Maintains a professional and caring phone etiquette at all times
• Communicates information to patients, family, and visitors that is easily understood and helps to increase their knowledge or skill in meeting their health care needs.

Skills

Typing

Communication

Customer service

Interpersonal skills

Education

High school diploma

Tools

PBX switchboard

Job description

Henry Community Health in New Castle, IN, seeks a full-time Switchboard Operator to manage the hospital’s front-line communications. You will answer and route calls, paging staff, and initiate urgent emergency alerts as needed.

You’ll support patient information, assist with calendars, and participate in training while maintaining professional, empathetic phone etiquette with patients, families, and staff.