Healthcare Switchboard & Emergency Communications

Physicians Regional Healthcare System; Naples (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Physicians Regional Healthcare System is seeking a Switchboard Operator to manage inbound and outbound calls, route inquiries, and dispatch messages to departments and providers with professionalism. The role supports paging requests, assists with emergency communications, and ensures accurate information delivery to patients, staff, and external customers.

The ideal candidate has 0-2 years of customer service experience in healthcare or a call center and demonstrates strong verbal

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answer incoming calls promptly and route to correct department or person.
• Perform paging for employees, providers, and rapid response teams, including emergencies.
• Serve as information hub, providing accurate assistance to patients and staff.
• Transfer calls to proper extensions to ensure seamless communication.
• Maintain records of pages, notifications, and calls per facility protocols.

Skills

Switchboard operation

Verbal communication

Customer service

Emergency communications

Organizational skills

Job description

Physicians Regional Healthcare System is seeking a Switchboard Operator to manage inbound and outbound calls, route inquiries, and dispatch messages to departments and providers with professionalism. The role supports paging requests, assists with emergency communications, and ensures accurate information delivery to patients, staff, and external customers.

The ideal candidate has 0-2 years of customer service experience in healthcare or a call center and demonstrates strong verbal