Hospital Switchboard & Nurse Call Specialist

Huntsville Hospital; Tuscumbia (AL); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Huntsville Hospital is seeking a Communications Representative to operate a multi-position switchboard, screen and process PBX calls and Nurse Call requests from patients, staff and the public, and dispatch to the appropriate department promptly and courteously.

The role requires attention to confidentiality, ability to work with PBX and Nurse Call systems, and the capacity to manage high-volume calls with professionalism. Prior switchboard or customer service experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Prior switchboard operation and/or customer service experience preferred.
• Basic computer and typing skills.
• Customer service skills.

Responsabilités

• Operates a multiple position telephone switchboard to relay all incoming, outgoing and inter-office calls.
• Demonstrates proper phone etiquette by answering and dispatching phone calls promptly, courteously and professionally.
• Uses resources effectively and demonstrates awareness with regard to service lines and other commonly requested information.
• Competently utilizes hospital census and routinely prints same in anticipation of network downtime.
• Identifies problems in a timely manner.
• Pays strict attention to nurse call and answers and dispatches patient calls promptly and accurately.
• Follows up on overtime calls and re-pages staff as needed.
• Notifies nursing units appropriately for any delays or problems.
• Exhibits ability to learn and apply new skills.
• Requires minimal supervision.
• Maintains highest standards of confidentiality regarding all patient and hospital information.
• Responds to emergency calls following established protocols.
• Expedites calls to and from Security.
• Monitors all alarms within the PBX area and notifies appropriate departments of problems or pages Code per protocols.

Connaissances

Customer service

Phone etiquette

Multitasking

Teamwork

Formation

High school diploma or equivalent

Description du poste

Huntsville Hospital is seeking a Communications Representative to operate a multi-position switchboard, screen and process PBX calls and Nurse Call requests from patients, staff and the public, and dispatch to the appropriate department promptly and courteously.

The role requires attention to confidentiality, ability to work with PBX and Nurse Call systems, and the capacity to manage high-volume calls with professionalism. Prior switchboard or customer service experience is preferred.