Healthcare Switchboard & Communications Specialist

CHS Career Site; Birmingham (AL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

CHS Career Site is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the appropriate departments in a professional manner. You will also handle paging, assist with emergency communications, and ensure accurate information delivery to patients and staff.

The role requires 0-2 years of customer service or healthcare experience, with day shifts and on-site work at Birmingham, AL.

Qualifications

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.

Responsabilités

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Connaissances

Switchboard operation

Verbal communication

Customer service

Emergency communication

Attention to detail

Formation

High School Diploma

Description du poste

CHS Career Site is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the appropriate departments in a professional manner. You will also handle paging, assist with emergency communications, and ensure accurate information delivery to patients and staff.

The role requires 0-2 years of customer service or healthcare experience, with day shifts and on-site work at Birmingham, AL.