Hospital Switchboard Operator & Communications Specialist

Capital Health System, Inc.; Hopewell (VA); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Retirement Savings Plan

Paid Time-Off

Job summary

Capital Health is seeking a switchboard operator to route calls, coordinate on-call schedules, and support patients and staff across campuses. You will operate the switchboard console, reference on-call schedules, and route calls to departments such as physician, operating room, laboratory, and anesthesia.

The role requires clear English communication, a high school diploma, and customer service experience.

Qualifications

• Education: High school diploma or equivalency.
• Experience: Six months previous customer service experience utilizing voice communication over the telephone.
• Knowledge and Skills: Clear communication skills. Fluent in English. Must be able to exchange accurate information.
• Special Training: Formal customer service training preferred.

Responsibilities

• Use established scripts in answering and processing calls.
• Transfers internal calls successfully within established time frame of request.
• Routes calls to requested destinations within established time frame.
• Places callers on hold as required without call termination.
• Operate overhead paging as needed within the assigned guidelines.
• Utilizes internal and external pagers in a timely fashion to notify appropriate personnel within established time frame.
• Answer code telephones within two rings and obtain pertinent information for code initiation and location.
• Utilize overhead paging system when required in accordance with hospital policy to announce emergency codes.
• Ensure pages are dealt with immediately.
• Follows departmental procedures and scripts for individual codes.
• Logs code event promptly and accurately.
• Segregate requests for hospital personnel by addressing the distinction between need for a technician or a physician.
• Reference on-call personnel by department in an effort to find appropriate staff scheduled within established time frames.
• Notifies on-call personnel by established mode of communication within appropriate time frame of referencing pertinent information.
• Reference schedules accurately based on time and date.
• Sets up schedules for the following calendar day as required daily.
• Notify desired interpreter without delay for appropriate language need.
• Make connection between interpreter and patient within required time frame.
• Use appropriate client identification number for specific interpreter services or type of vendor utilized.
• Verify that callers are properly connected to interpretive service provider
• Provide equipment to hearing impaired patients through utilization of Security Department.
• Completes forms and obtains signatures for release of equipment.
• Associate ring tone with appropriate type of alarm within established time frame.
• Silences alarm as required.
• Notify appropriate hospital personnel to resolve issue within established guidelines.
• Follow up on resolution as needed.
• Provides information to other affected departments as needed within established time frames.
• Perform other duties as assigned.

Skills

Clear communication

Customer service

English (fluent)

Education

High school diploma or equivalent

Job description

Capital Health is seeking a switchboard operator to route calls, coordinate on-call schedules, and support patients and staff across campuses. You will operate the switchboard console, reference on-call schedules, and route calls to departments such as physician, operating room, laboratory, and anesthesia.

The role requires clear English communication, a high school diploma, and customer service experience.