Hospital Switchboard & Info Desk Operator

Fannin Surgicare; Manchester (NH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with match

Tuition assistance

Employee discounts

Job summary

Catholic Medical Center in Manchester, NH is hiring a Switchboard PBX Operator to staff the Telecommunication Office. You will answer, assess, and route calls, support admissions and patient services, and help maintain a welcoming, secure environment.

The role requires high school diploma or GED and preferred 1 year of hospital switchboard experience. You will handle emergency notifications, use ARC Console Suite, and coordinate with security, facilities, and clinical staff.

Qualifications

• High School Graduate / GED required.
• 1 year hospital switchboard/communications experience preferred.

Responsibilities

• Operate telecommunication systems to answer, assess, and route calls.
• Respond to and manage emergency requests and alarms.
• Maintain a clean and organized workspace in the telecommunication office.
• Ensure confidentiality of employee, physician, and patient information.
• Operate ARC Console Suite to provide information and directions.
• Act as an informational resource regarding all departments and services.
• Answer all incoming calls from the general public, patients, physicians, and staff.
• Route calls to the appropriate location as directed by department guidelines.

Skills

Switchboard experience

Communication skills

Education

High School Diploma or GED

Job description

Catholic Medical Center in Manchester, NH is hiring a Switchboard PBX Operator to staff the Telecommunication Office. You will answer, assess, and route calls, support admissions and patient services, and help maintain a welcoming, secure environment.

The role requires high school diploma or GED and preferred 1 year of hospital switchboard experience. You will handle emergency notifications, use ARC Console Suite, and coordinate with security, facilities, and clinical staff.